Midori no Ki KK, trading as MnK Niseko ((hereinafter referred to as "the Company," and including its brands and related businesses such as "MnK Niseko," "EdVenture," and "ELEVATE SNOWSPORTS"), respects your privacy and is committed to protecting your personal information in accordance with Japan’s Act on the Protection of Personal Information and other applicable laws and regulations.
We collect personal information necessary to respond to enquiries, manage reservations and provide travel, accommodation and guest services. This may include your name, contact details, booking information, travel arrangements, information necessary for payment, and identification information where required by law or necessary for the services you request.
We collect personal information lawfully and fairly. Where we need information about medical conditions, disabilities or other information classified as sensitive personal information under Japanese law, we obtain your prior consent unless a legal exception applies.
We use your personal information for the following purposes:
We do not use your personal information beyond these purposes without your prior consent, unless permitted by law.
To arrange and deliver the services you request, we may share relevant information with accommodation providers, transport operators, instructors, activity providers and other service providers involved in your booking or stay.
We obtain your consent before sharing your details with these service providers and limit the information shared to what is necessary for the relevant service.
Where we entrust the handling of personal information to a contractor, we exercise necessary and appropriate supervision over its handling of that information.
We may also disclose personal information where required or otherwise permitted by law.
We do not sell your personal information.
MnK uses third-party systems and service providers based in and outside Japan to process, store, and handle customer personal information. Personal data may be transferred overseas in accordance with applicable privacy laws, subject to appropriate security safeguards and user consent where required.
We take reasonable and appropriate measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access is limited to authorised staff and service providers who require the information to carry out the purposes described in this policy.
Further information about our personal data security measures is available on request, except where disclosure could compromise those measures.
We retain personal information only for as long as necessary to fulfil the purposes described in this policy and meet applicable legal and recordkeeping obligations.
When personal information is no longer required, we take appropriate steps to securely delete or dispose of it.
Subject to applicable Japanese law, you may request notification of the purposes for which we use your retained personal data; access to that data; correction, addition or deletion; cessation of use or erasure; cessation of third-party disclosure; or disclosure of applicable third-party provision records.
Please contact us using the details below. We will explain the request procedure, any identity or authorised representative verification requirements, and any applicable fees.
We will respond without undue delay in accordance with applicable law. If we cannot fulfil all or part of a request, we will notify you and explain the reason.
We send marketing communications only where you have opted in. You may unsubscribe at any time using the instructions in the communication or by contacting us.
Unsubscribing does not affect essential communications about your reservations or services.
For privacy questions, complaints or requests concerning your personal information, please contact:
EdVenture Niseko by Midori no Ki K.K. — MnK Niseko
Personal Information Enquiries
Email: edventure@mnkniseko.com
We may update this policy to reflect changes in our services, practices or legal requirements. The current version and its effective date will be published on our website. Where required by law, we will provide additional notice or obtain consent.
Effective date: 29 October 2026
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