Terms and Conditions

Winter Camp, Winter Experiences:

• Cancellations made more than 15 days before the experience/service start date will receive a full refund.
• Cancellations made between 14 and 7 days before the experience/service start date, a cancellation fee of 20% of the total booking amount will apply.
• Cancellations made 7 days or less before the experience/service start date, a cancellation fee of 100% of the total booking amount will apply.
• Cancellations within 72 hours of the experience/service start date due to sickness, you may be eligible for a refund, depending on our discretion. Lessons can be rescheduled or refunded upon receipt of a valid medical certificate.
• Above cancellations apply to registrations per child.

Summer Camp:

• Cancellations made on or before 15 days prior to the camp start date incur a cancellation fee of ¥10,000. Any amendments made before this date are subject to availability.
• Cancellations made 14 – 7 days from the camp start date will incur a cancellation fee of 50% of the total booking amount
• Cancellations made 7 days or less from the camp start date will incur a cancellation fee of 100% of the total booking amount
• Cancellations made the day of activity (camp, lesson, guest service) due to sickness, may be eligible for a refund, subject to their discretion.
• Above cancellations apply to registrations per child.

Amendment Policy:

• Any changes to experience/service requested within 14 days of the scheduled experience/service date will incur an amendment fee of ¥5,000 per change. Amendments are subject to availability and any applicable rate differences.
• All amendment requests must be submitted in writing via email or through our official booking platform or bookings@mnkniseko.com. Amendments are not confirmed until advised in writing by MnK.
• Please note that if an amendment results in a partial or full cancellation of the booking, our standard cancellation fees will still apply in addition to the amendment fee.