Commonly Asked Questions

We limit each lesson to 5 children, so long as their ability level is similar.

Yes, we welcome children 3-12 years old. However, 3-4 years olds are able to enroll on the half day program only or join our private ski lesson in the afternoon. (Discounts apply when adding private ski lessons!)

So long as children are of a similar age and/or ability, this should not be a problem. Please let us know at time of booking if you have any requests, and we will try our best to accommodate.

Please refer to our packing list for an idea of what your child will need for winter camp.

Yes, a nutritious lunch is provided daily for half day, full day and multi-day participants.

We have put together level descriptions on our Ability Chart for both skiing and snowboarding. Please have a look at the charts to assess your child's ability. If you are still unsure, do not hesitate to speak to our team directly. We would be more than happy to assist you.

Yes, photo will be taken during the day and sometimes during ski lessons, please note that this is offered as an additional free service. Guests can access the photo when we send out a link via Email. Usually this is sent out about a week after the participants time at camp has concluded.

If participants are signed up for our 3 day consecutive program we include rental equipment and lift passes. We will also arrange for children to be fitted for their equipment in store prior to starting their lessons with us. Other programs are not inclusive of these additional items.

Pick up procedure
Our pick up service takes place between 8:45am – 9:15am. We kindly ask you to be prepared ahead of time. Slight delays may occur due to traffic or weather conditions. If guests are staying in a hotel, please be visible in the lobby and keep your eyes peeled for our EdVenture van.

Drop off procedure
Children registered in our half day program are dropped off at their accommodation after lunch, between 12:30pm – 1pm. Participants registered in our full day program will be dropped off between 4:15pm – 4:45pm. Please ensure that a registered parent or guardian is present at time of drop off. For safety reasons, please advise the EdVenture team if there are any changes to the registered parent for drop off.

We offer our complimentary pick up/drop off service to all participants residing in the Niseko United area. If you are unsure whether your accommodation is eligible, please contact our team directly.

Yes, all our MnK guest services are conducted in English. If you are afraid about your English skill, our bilingual staff can help and most of our activities are very active and visible, so please do not feel intimidated by the English language and join us. Our international staff are happy to interact with Japanese guests.

Lessons are held at nearby Niseko Grand Hirafu Ski Resort or Annupuri Ski Resort, a 15 minute drive away from The Orchards Niseko. Instructors will select the learning environment to best support the abilities and ages of camp participants, and is also dependent on weather.

Most of case children are very excited to see and touch the snow and want to play in it. After a satisfying morning with enough time to play, they can concentrate on practising their skiing in the afternoon.

Our winter experience is a day camp only, and there is no overnight camping component. Learn more about our summer camp if you are interested in a family camping trip in Hokkaido.

For our full cancellation policy, please see our terms and conditions page here.

Yes, our parent company MnK Niseko specialises in providing holiday solutions. We have a range of accommodation options to suit all group sizes and budgets. Please email stay@mnkniseko.com or call +81 (0)136 55 5122 for a free quote.