[Updated as of March 29th at 12PM EST. Please check back regularly for more updates as we get closer to summer camp.]
As the COVID-19 (coronavirus) public health situation continues to play out, we know you’ve probably wondered about how its spread will impact your child’s experience this summer. Believe us when we say we have too! As we plan with caution, we’re still preparing for this to be the summer that your child will remember for years to come.
To do our part in making that possible, we are continuing to focus on our number one priority - your child. We have always placed health and safety as a top priority and we are taking it to another level to address all of the concerns that come with the spread of the coronavirus.
Below are the measures we have put in place and will be training our summer staff on with added intensity leading up to summer. For further details on the COVID-19, how we will be monitoring it and conducting camp, please see this page.
2020/21 Winter Guest Services' Cancellation Policy (Including Tours and Private Snowsports Lessons) Policy is as follows:
Cancellations made 14 days or more prior to start date are eligible for a full refund less administration fee
Cancellations made 13 days or less prior to start date will incur a 100% cancellation fee
EdVenture Camp 2020 Summer Cancellation and Amendment Policy In light of the current situation, we have temporarily changed our summer booking policy. Extenuating Circumstances Cancellation Policy Temporary policy is as follows:
Cancellation made 15 days or more from the camp start date will incur no cancellation fee
Cancellation made 14-4 days from the camp start date will incur a cancellation fee of 50% of the total booking amount
Cancellation made 3 days or less from the camp start date will incur a cancellation fee of 100% of the total booking amount
Standard policy is as follows:
Cancellation made 60 days or more from the camp start date will incur a ¥10,000 cancellation fee
Cancellation made 59-30 days from the camp start date will incur a cancellation fee of 50% of the total booking amount
Cancellation made 29 days or less from the camp start date will incur a cancellation fee of 100% of the total booking amount
Further to this, when you stay with us at any of our MnK resorts, you can book with confidence knowing that your summer booking will incur no penalty for cancellations made 15 days or more from your scheduled arrival date. Please see list of accommodations on the MnK website.
48-52 Aza Kabayama, Kutchan-cho, Abuta-gun, Hokkaido Japan 044-0078